Share your Steelixe experience

We'd love to hear what you think. Tell us about the piece, the packaging and how the order arrived.

You do not need to choose a product. Tell us how the order went — the box, the delivery, the answers you got when you asked. Only your display name and your review are published; your email and order number are for us to confirm the order and are never shown.

Overall experience Required
Quality Optional
Packaging Optional
Delivery Optional
Customer service Optional
Gift experience Optional

Shown with your review. A first name and last initial is plenty.

Never published. We use it only to confirm the order is real.

If you have it to hand, it lets us mark your review verified.

Reviews are published as written. We do not edit them, and we do not remove a review for being critical.

How Steelixe reviews work

Everything on this page was written by a customer. We do not write reviews ourselves, we do not buy them, and we do not remove one for being critical. A person reads each submission before it is published, and the only reasons we reject one are the obvious ones: it is spam, it names someone, or it is not about an order we can find.

Why you do not need to pick a product

Most review systems make you choose the exact item you bought before you can say anything. That works for a shop selling one kind of thing. It does not work for a gift, where the part that matters is usually not the bracelet at all — it is whether the box looked worth handing over, whether it arrived before the birthday, and whether anyone answered when you asked. The form on this page asks about the experience. Rating the packaging, the delivery, the service and the gift itself is optional; if you only want to leave a score and a sentence, that is enough.

What “verified” means here

A review is marked verified only when we have matched it to a real order in our own records. If you leave your order number we can do that; if you would rather not, your review is still published, just without the badge. We never mark a review verified that we have not actually checked.

Where else our reviews appear

Reviews of individual pieces sit on the product pages themselves, under each product. This page is for reviews of Steelixe as a whole. Both are collected through the same moderation process.

If something went wrong

A review is a slow way to solve a problem. If an order has gone wrong, message us on 0122 622 3264 or hello@steelixe.com and we will deal with it the same day — then review us honestly afterwards, whichever way it went. You can also see the pieces in person at either showroom: Sheikh Zayed (CITY WALK), open 24 hours, or Alexandria (MR LOCAL), open daily 12:00 PM–11:00 PM.